Managing Your Email Preferences

1. 1

   During Registration

   When creating your account, look for the checkbox that says "Send me helpful tips and updates by email, including news about our other sites". Check this box to subscribe to our marketing emails.

2. 2

   Via Footer Newsletter

   Scroll to the bottom of any page to the Stay Updated signup form, enter your email and select Subscribe to join our mailing list.

3. 3

   From Settings

   Open Personal → Email Preferences in the sidebar and switch on Enable all, which turns on every marketing category at once. You can then switch individual categories back off.

1. 1

   Using Email Unsubscribe Link

   Every marketing email we send includes an unsubscribe link at the bottom. Opening it unsubscribes you without signing in, and you can choose to stop only certain categories or all of them. Unsubscribing from everything also stops our news digest.

2. 2

   From Your Account Settings

   Sign in and open Personal → Email Preferences in the sidebar. Switching Enable all off unsubscribes you from every marketing category. While it is off, the individual switches cannot be changed, and the page tells you to enable marketing emails first.

3. 3

   Contact Support

   If you’re having trouble unsubscribing, use our contact form and we’ll unsubscribe you.

You can customise which types of emails you receive by managing individual preferences:

1. 1

   Access Email Preferences

   Open Personal → Email Preferences in the sidebar.

2. 2

   Choose Your Preferences

   Toggle individual email types on or off. The page lists one category per kind of marketing email we send.

   Each category is switched on or off independently, so you can keep the ones you want and switch off the rest. They are all off until you opt in.

3. 3

   Save Your Changes

   Click "Save preferences" to update your email settings. Changes take effect immediately.

Email Preferences also carries a switch for each kind of email that is not marketing. Switching one off stops that whole kind of email across every feature. The same page sets how often we group up the news digests you have subscribed to.

The rest of the email we send about your account is controlled in two other places:

• Notification preferences: security alerts, will reminders, document expiry, billing, chat and anything needing your action. You can switch email and push on or off separately, and set quiet hours. Security alerts are always delivered, even during quiet hours.
• Digest Emails in the sidebar: the summary of your outstanding tasks. You choose daily, weekly or off, along with the day and hour it arrives and the time zone it follows.

Verification emails, password resets and payment confirmations are sent because you asked for them or because they record something that happened on your account, so they are not switchable. There is deliberately no switch for them anywhere: it is what guarantees a preference can never stop your sign-in code reaching you.