Registered-detail changes

Eleven fields on your Firm / Organisation section are registered details. These are the facts we publish to consumers verbatim, so we verify them with supporting evidence before a change goes live. The list is:

• Organisation legal name
• Organisation type
• Business structure
• Regulatory body
• Regulatory ID
• Additional regulatory bodies
• Company registration number
• Tax registration number
• Headquarters address
• Billing address
• Established date

Every other Firm / Organisation setting (contact details, description, logo, platform preferences, office list, jurisdictions and so on) updates immediately and does not need approval.

Changing your website address is one of those immediate updates, but it has a knock-on effect. If your organisation carries a verified-domain badge and the new address is not on the domain you proved, the badge is removed as soon as the change is saved. Domain verification then re-opens, and you can prove the new domain the same way you proved the first one. Your listing stays live throughout; only the badge is affected.

Adding a new practising jurisdiction goes through admin review too. When you add a jurisdiction in the Where I’m licensed section, you must upload your practising certificate before the Submit button is enabled. The new jurisdiction does not appear on your public profile until our team has approved it. You will see it on your own manage screen with a "Submitted for review" indicator while the queue clears, so you can track its status.

Adding a new office also goes through admin review. The office’s country must already match a jurisdiction you hold. If it does not, we’ll ask you to add the jurisdiction first via the Where I’m licensed tab. Once you submit, the office is queued for review and does not appear on your public profile until the queue clears.

Headquarters changes on a jurisdiction (the flag that anchors your firm’s public regulator display) route through admin review too. Other field-level edits (contact email, regulatory id) continue to update immediately.

Service edits (your offerings, pricing, delivery descriptions) go live on submit. We log every edit for our admin team to audit afterwards; if the team flags a service as misleading or non-compliant, the previous wording is rolled back automatically and you will receive an email explaining why.

Your individual professional profile is separate from the Firm / Organisation section above, and your bio, practice areas and credentials there already go through admin review. The organisation record has no equivalent bio, practice-area or credential fields of its own yet.

Edit any field on the Firm / Organisation section just like you would any other part of your profile. When you click Save, we compare the values you entered against what we have on record:

• Any non-registered fields you changed are saved immediately and appear on your public profile straight away.
• If you changed any registered detail, a short prompt asks you for supporting evidence: a link to an official register (for example, your SRA register entry or Companies House filing) or an uploaded document. The accepted formats and size limit are listed under Evidence requirements below.
• After you submit the evidence, the registered changes are sent to our review team. The rest of your profile is saved as normal.

While a registered change is being reviewed, an amber pill sits below the Manage Profile header telling you how many registered details are awaiting admin review. The Firm / Organisation fields themselves show the values you proposed, so you can pick up where you left off, while your public directory listing continues to show the approved ones.

You can edit the pending change or cancel it at any time before a reviewer picks it up. Only the person who submitted the change or an organisation owner can do so; other members of the firm can see that a review is outstanding but cannot alter the proposal.

Your public directory listing keeps showing the current approved values until the change is approved. Clients never see a half-approved state. If the reviewer rejects the change, the public profile is not affected at all.

We accept either of the following as evidence:

• A verification URL: a link to an official register or regulator page that shows the new value. Examples: your SRA register entry, the Companies House filing, your HMRC agent record, or an official bulletin from your professional body.
• An uploaded document: Typical examples: a regulator’s authorisation letter, a Companies House confirmation statement, an official address-change notice, or a bank statement for a billing-address update. Attach one or the other, not both.

One piece of evidence covers the whole batch, as long as it demonstrates the full set of changes being proposed.

Our admin team reviews changes as quickly as they can. You will receive an email from noreply@thewill.ai when the review is complete, whether the change is approved or rejected. Organisation owners are copied on the submission, on any update to it, and on approval, so the firm has a record of what was proposed and what went live.

A rejected change does not alter your profile, and the reviewer records the reason. You can read the feedback, edit the values or the evidence, and submit a new request. There is no limit on the number of attempts.